Mobile Knowledge Management


Traditional communication methods are rapidly being revolutionized by social media and technology is part of our daily lives. Whether it’s a smartphone, tablet or netbook , the image of a connected consumer is everywhere. Mobile communication is rapidly spearheading the change and already mobile traffic accounts for 15% of global internet traffic.

Just alone in the USA 16247.16 million app downloads were registered in April and 22, 403 applications were created ( Publishers such as as Swiftkey have generated an estimated revenue from paid downloads of over 844, 000, 00 Euros in just a month. In western Europe, mobile spending is set to increase elevenfold in 2017.

The proliferation of the Internet and mobile applications is changing the way we do things. Smartphones and tablets are integrating various aspects of our lives and rapidly converting them into sophisticated applications so that our daily routines must now include these devices. This also pushes us to reach out to other users in order to satisfy some of our basic needs such as affection and communication. Ever wondered why some kids at school tend to measure popularity by the number of friends they have in facebook?

The future of media and business will become more dependent on these technologies in order to reach out to customers and increase sales. However, how does mobile technology impact learning and knowledge generation?

In previous blogs we have discussed the importance of social learning and the way the knowledge workers are becoming increasingly dependent on one another in order to create and access new knowledge. Connected professionals represent the convergence of social media and knowledge management since knowledge proliferation requires a dynamic learning context in order for individuals to come together and share experiences.

This means that organizations must rapidly adapt in order to include some of these technologies in order to steer knowledge generation. For example, creating portals that include wikis, forums, virtual libraries and other forms of knowledge management tools. For example, I recently heard about a company that has developed an app so that workers may register their lessons learned. Since it’s a construction firm, sometimes at the work site workers don’t have access to their personal computers. However since the devices they use are android orientated they develop an app that allowed them to log in and register their lesson learned.  Imagine if we could expand on this and develop personalized apps in order to position knowledge management in the mobile context and in a “teachable moment”.  According to the APQC, this refers to “the moment at which someone is most need of and therefore, more receptive to learning”

Yammer includes such an application for its social network so that workers may stay connected at all times.  Also, elearning contexts are being designed in such a way so that they can integrate in the mobile world and  learning management systems such as dokeos are already developed a mobile friendly platform through the adoption of the HTML5 standard.

In fact, social media has a lot to offer. There are many tools out there that we can adapt in terms of knowledge management. There many tools available (and which are free) that allows us to create blogs, wikis, share information, and to participate in other forms of knowledge orientation. For example, have a look at this infographic

Having said this, we also need to consider policies and tools that allow us to manage security and protect critical knowledge.

Finally what we need to consider is that out networks are increasing and knowledge proliferation is a direct consequence of this. Thus we need to provide knowledge workers with tools and methods that can allow them to enhance their learning capacity by acquiring the right information and the ability to share it with others in order to “socially create a new knowledge” with little or no wait time that will enhance the company´s results.

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